Refund Policy

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Refund & Cancellation Policy

Last Updated: September 21, 2026

At Experts Mystery, we aim to provide customers with clear product information, reliable access, and appropriate assistance in case of payment, access, technical, or product-related issues.

Experts Mystery is a proprietary enterprise owned and operated by Shri Mohit Kumar. The enterprise is registered under the name Expert Mystery and holds Udyam Registration Number UDYAM-DL-06-0060664. The MSME/Udyam certificate identifies the organisation as a Proprietary enterprise and Shri Mohit Kumar as its owner. Mohit Sir Latest_ Udyam Certifi…

This Refund & Cancellation Policy explains how refunds, cancellations, and other resolutions are handled for courses and other eligible digital products purchased through the Experts Mystery website.

1. Scope of This Policy

This policy applies to purchases made through the Experts Mystery website, including:

  • Online courses;
  • Video-based courses;
  • Educational and training programs;
  • Course bundles;
  • Digital educational products;
  • Course materials and resources provided as part of a course; and
  • Other digital learning content or programs specifically described on the Website.

Because our products and learning materials are delivered electronically and access may be provided immediately after purchase, they generally cannot be physically returned once access or delivery has been provided.

2. General Refund Policy

Products purchased from Experts Mystery are generally non-refundable once successful access or digital delivery has been provided.

This is because digital courses and learning materials may be made available immediately after purchase and cannot be returned in the same manner as physical goods.

However, this general rule does not prevent customers from receiving an appropriate resolution where there is a genuine issue involving:

  • Payment;
  • Product delivery;
  • Course access;
  • Technical problems; or
  • A material discrepancy between the purchased product and its advertised description.

Eligible situations are described below.

3. Situations Where a Refund or Other Resolution May Be Considered

A refund, restoration of access, replacement, or another appropriate resolution may be considered in the following circumstances.

A. Payment Completed but Product Access Not Received

If your payment was successfully completed but you did not receive access to the purchased course or digital product, please contact us.

We will first verify the transaction and attempt to provide the purchased product or resolve the delivery issue.

If we are unable to provide the purchased product or restore access within a reasonable period, an eligible refund may be considered.

B. Course Access or Login Details Not Working

If the course access link, login details, or other access mechanism provided to you does not work, please contact our support team.

Depending on the issue, we may:

  • Restore your product or course access;
  • Re-send access instructions;
  • Correct registered account or email details;
  • Provide an alternative method of access; or
  • Provide another appropriate solution.

If the issue cannot reasonably be resolved, an eligible refund may be considered.

C. Technical Problems Preventing Access

If a technical issue on our side prevents you from accessing or reasonably using the purchased product, please contact us with details of the problem.

We will make reasonable efforts to:

  • Identify and resolve the issue;
  • Restore access; or
  • Provide an alternative solution.

If the technical issue cannot reasonably be resolved, we may consider an appropriate refund.

D. Product Materially Different From Its Description

If the product or course provided is materially different from the description presented on the Website at the time of purchase, please contact us.

We will review the order and the relevant product description.

Depending on the circumstances, we may provide:

  • Access to the correct product;
  • Missing content;
  • Correct or additional materials;
  • Access to the advertised content; or
  • An eligible refund.

Minor differences in presentation, teaching style, examples, lesson order, format, or content organisation will not necessarily constitute a material difference.

E. Duplicate Payment

If you are charged more than once for the same product or order because of a duplicate transaction, please contact us.

After verification, the additional eligible payment may be refunded through the applicable payment method or payment gateway.

F. Order Cancelled by Experts Mystery

If Experts Mystery cancels an order after successfully receiving payment and the purchased product or course access has not been provided, the eligible amount will be refunded where applicable.

4. Cases Generally Not Eligible for a Refund

A refund will generally not be provided in the following circumstances:

  • You changed your mind after purchasing a course or digital product.
  • You purchased the wrong product after reviewing the available product information.
  • You no longer require or wish to continue using the purchased product.
  • You failed to review the product description, requirements, syllabus, or other relevant information before purchasing.
  • You later decide that the product does not match your personal learning preferences.
  • You have already received successful access and subsequently decide that you no longer want the product.
  • You did not complete or use the purchased course or product.
  • Your device, browser, operating system, or technical environment does not meet the clearly stated requirements.
  • You lost access because of circumstances relating to your own device, internet connection, account, or technical environment outside our reasonable control.
  • You shared, distributed, transferred, or disclosed your course access credentials to another person.
  • You violated applicable access, licence, or usage restrictions.
  • You attempted to reproduce, redistribute, resell, or commercially exploit product content without authorization.

However, this section does not exclude a refund or other remedy where one is required under applicable law.

5. How to Request Assistance or a Refund

To request assistance regarding a refund, cancellation, payment, product delivery, or course access issue, please contact:

Email: info@expertsmystery.in

Please include the following information:

  • Full name used during the order;
  • Order ID;
  • Email address used during checkout;
  • Product or course purchased;
  • Date of purchase;
  • Transaction or payment reference, where available;
  • A clear description of the problem; and
  • Relevant screenshots or other evidence, where applicable.

Providing complete information may help us investigate and resolve the issue more efficiently.

6. Time Limit for Reporting Access or Technical Issues

We recommend contacting us as soon as possible after discovering a problem with your purchase.

For product delivery, access, login, or technical issues, customers should preferably contact us within 7 days of the purchase date so that we can investigate the issue efficiently.

This recommended reporting period does not remove any statutory rights or remedies that cannot legally be restricted.

7. Verification of Refund Requests

To protect customers and help prevent fraudulent refund claims, we may verify:

  • Order details;
  • Payment status;
  • Transaction references;
  • Product access records;
  • Account information;
  • Login or delivery records;
  • Relevant technical information;
  • Course or product access history; and
  • Other information reasonably necessary to investigate the request.

We may request additional information or evidence where reasonably required.

Submitting a refund request does not automatically guarantee a refund. The relevant circumstances, order records, access status, and applicable legal requirements may be considered before a decision is made.

8. Refund Processing

Where a refund is approved, it will generally be initiated through the original payment method or the payment gateway used for the transaction, where technically and operationally possible.

The time required for the refunded amount to appear in your account may depend on the:

  • Payment gateway;
  • Bank;
  • Card issuer;
  • UPI provider; or
  • Other payment service provider.

Experts Mystery does not control the processing time of third-party financial institutions or payment providers.

9. Payment Gateway and Failed Transactions

If a payment fails but your bank account or payment instrument shows a debit, the transaction may be subject to the reversal or settlement procedures of the relevant payment provider.

Customers should allow the payment provider’s normal processing period where applicable.

If the amount remains unresolved, please contact us with the relevant transaction details so that we can assist in verifying the order and payment status.

10. Cancellation Before Product Access

If you contact us immediately after placing an order and before access or digital delivery has been provided, we may consider a cancellation request where technically and operationally possible.

Once product access or digital delivery has been successfully provided, cancellation may no longer be possible except where an eligible refund circumstance applies or applicable law requires otherwise.

11. Course or Product Access Restoration

In many cases involving access issues, the most appropriate solution may be to restore or re-enable access rather than issue a refund.

For example, where:

  • Access was not correctly activated;
  • Access credentials were not received;
  • A login or access link is not functioning;
  • Access was incorrectly restricted; or
  • A technical delivery issue occurred.

We may restore access or provide updated access instructions where this reasonably resolves the issue.

12. Bundles, Promotions, and Discounted Offers

Products purchased as part of a promotional offer, bundle, discount, or special pricing campaign remain subject to this Refund & Cancellation Policy unless specific terms are displayed on the relevant product or offer page.

Where a refund is approved for a bundle, the resolution may take into account the individual products or access already provided as part of that bundle, where permitted by applicable law.

13. Unauthorized or Fraudulent Transactions

If you believe that a transaction was made without your authorization, please contact us as soon as possible.

We may request relevant transaction information to investigate the matter.

Where appropriate, you should also contact your:

  • Bank;
  • Card issuer;
  • UPI provider; or
  • Payment service provider

to report the unauthorized transaction.

14. Abuse of Refund Requests

We reserve the right to investigate repeated, suspicious, fraudulent, or abusive refund requests.

This may include circumstances where:

  • A customer repeatedly claims non-delivery despite confirmed product access;
  • A customer provides misleading information regarding product access;
  • Product content or access credentials are shared or redistributed before requesting a refund;
  • Multiple refund claims are made for the same transaction; or
  • There is evidence of payment or refund abuse.

We may take appropriate action where fraudulent or abusive activity is reasonably suspected, subject to applicable law.

15. No Automatic Refund for Change of Mind

Because our courses and digital products are electronically delivered and access may be provided immediately after purchase, a change of mind, lack of further use, or a decision that the product is no longer required does not by itself create an automatic entitlement to a refund.

However, customers may still contact us if they believe there is a genuine issue involving the product, access, payment, delivery, or transaction.

16. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any consumer right, statutory remedy, or protection that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with a right or remedy that is inconsistent with this policy, the applicable legal requirement will prevail.

17. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in:

  • Our products and educational programs;
  • Product delivery methods;
  • Payment methods;
  • Business practices;
  • Website functionality; or
  • Applicable legal or regulatory requirements.

The latest version will be published on this page with the updated “Last Updated” date.

Changes will not retroactively remove rights that have already accrued where prohibited by applicable law.

18. Contact Information

For refund, cancellation, payment, product access, or other purchase-related assistance, please contact:

Experts Mystery
Legal / Registered Enterprise Name: Expert Mystery
Business Structure: Proprietorship
Proprietor / Owner: Shri Mohit Kumar
Udyam Registration Number: UDYAM-DL-06-0060664
Date of Incorporation: 16 September 2022
Date of Commencement of Business: 16 September 2022

Website: https://expertsmystery.in/
Support Email: info@expertsmystery.in

When contacting us regarding an order, please provide your Order ID and registered email address wherever possible.

Important Notice

By purchasing a course or digital product from Experts Mystery, you acknowledge that you have reviewed the relevant product description, syllabus, requirements, and other available information before making your purchase.

You also understand that courses and digital products are generally non-refundable after successful access or digital delivery has been provided, subject to the eligible circumstances and consumer rights described in this policy.

This Refund & Cancellation Policy should be read together with our Terms & Conditions and Privacy Policy.